New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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and within the billing aspect, that’s more horrendous! Purchased a whole new cellphone as my deal was up for renewal on the internet was speculated to get $100 credit score by no means confirmed up sent the cellphone by using mail the best way they instructed me to copyright Submit and acquired it. I received a text concept saying they been given it and my credit history will probably be on my Invoice, but yet my Monthly bill arrived plus they continue to demand me for it. After i called. That they had the audacity to say the phone wasn’t the cell phone they ended up anticipating?! What other telephone could it are actually? It absolutely was their mobile phone they despatched me two several years ago?! Using the convey it again software?! They told me they might investigate it and e-mail me back in no way received an e-mail. They known as me back again and we’re trying to say it had been a technical problem with my cellphone the same agent that is alleged to have taken care of me?
• I was bounced between numerous brokers, my calls ended up disconnected, and I obtained inconsistent info relating to my contract and savings.
@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time and they hanged up on me, stating that I have to get in touch with all through "typical Workplace several hours". Is this for real?
I'm seeking to renew my Online service after the two yr deal expired. We even have essential cable which I never ever use and wish to reduce. It can be impossible To achieve this on the net, along with the contact number for support is quite perfectly concealed. I finally got it from the reseller. I called the selection, and listened to AI attempt for getting me to get it done on line, but You cannot end using a service on-line.
• I in the beginning renewed my agreement just after speaking with an agent named Abdul, who gave me a offer which i approved, even though it couldn’t match a suggestion from Rogers.
I would also like to find out why this was removed? Would seem stupid that we now must connect with tech support to do something which we did not will need the for Earlier
I am writing to precise my deep dissatisfaction with the customer service I obtained when aiming to make clear the details of my new contract and special discounts. My new knowledge has remaining me sensation frustrated, undervalued, and concerned about your staff's Over-all good quality of support.
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Thank you on your focus to this issue. I anticipate a prompt and satisfactory resolution.
Additionally, I was disconnected a number of times when trying to speak with support and in many cases left on hold without resolution.
I have designed numerous cellular phone phone calls, I have clicked on "Alternatively, you can Make contact with our TELUS Management Workforce in this article". concluded the shape, without having reaction, and completed An additional variety on MyTelus and likewise go no response.
The TELUS staff acknowledges that our operate spans many Territories and Treaty locations and we have been grateful for the normal Information Keepers and Elders who will be with us currently, all those who have long gone right before us plus the youth that inspire us.
I will terminate all the services dwelling and cell with Telus and convey to my family and friends to take action, which was the worst working experience I obtained with Telus